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Shoebuy.com Website Review & Ratings + Shoebuy.com Coupons

Shoebuy: Products & Services

Shoebuy.com tags itself as "The World's Largest Site For Shoes". There are numerous styles and brands of shoes for men, women, and kids. The kids section includes shoes for teens, girls, boys, toddlers, and infants.

Categories of shoes for men and women include:

Aside from shoes, Shoebuy.com also carries:

  • Bags - purses, suitcases, camera bags and more
  • Accessories - such as belts, jewelry, sunglasses
  • Apparel - pants, tops, outerwear, hats, and more

Shoebuy carries over 1,200 brands! Consumers can search brands by:

  • Designer
  • Comfort
  • Popular
  • Athletic

Featured brands include (but are not limited to):

The number of styles for products are huge. For example, there are over 7,000 styles of boots, over 5,000 styles of children's shoes, and over 3,000 watches from which to choose!

The website also links to Shoebuy.com Designer, where a variety of designer brands are carried.

Shoebuy: Company Background

The website launched in the year 2000. In 2006, Shoebuy.com was acquired by InterActiveCorp (IAC), which also owns properties that include Ask.com and Match.com.

Company headquarters is in Boston, Massachusetts, United States. Founder Scott Savitz stepped down as CEO in June of 2011, going out on top after double digit growth of the company during 2011.

Shoebuy: Customer Feedback & Reviews

There are mixed consumer reviews online for Shoebuy. Here are examples of positive and negative reviews:

On Amazon, consumer Stephen Throop gives five out of five stars for the Hi-Tec Athletic Men's Berkeley Trail Running Shoe at Shoebuy.com:

  • "Some shoes are inconvenient because the laces don't slide freely. These shoes go on and off easily. Some shoe linings wear out quickly. These linings are holding up well. Some shoes tend to come untied. These stay tied. Some shoes are heavy. These are light..."

At Reseller Ratings, however, ShoeBuyVictim2 gives Shoebuy.com one out of five stars and writes:

  • "If you enjoy being lied to, ignored, charged for nothing and generally being bent over a barrel then I strongly recommend dealing with ShoeBuy.com. $270 down and 6 days later "In Processing" to show for it. They weren't supposed to bill me until they shipped - I was billed on the same day of the order. Customer service only exists as a promise on their website. "
Shoebuy: Business Credibility & Trustworthiness

Shoebuy.com is BBB Accredited, as of the year 2000. The company has an A+ rating from the BBB.

For awards, Shoebuy.com is in the top 10 in online retail satisfaction for apparel/accessories by Foresee Results. As well, Hitwise ranks the website as one of the top 10 most visited apparel and accessory shopping and classified sites. Gomez rates Shoebuy.com in the top 10 of all footwear merchants that sell online!

Recent media activity for Shoebuy is positive. For example, ADI News writes: 

  • “When looking to find a online shoe shop that has the most comprehensive catalog of shoes, there is no need to go further than Shoebuy.com. This online store has the largest selection of shoes compared to shops not only online, but also in stores as well..."

The shoes have also been featured in Woman's World (April 11, March 21, and February 7, 2011).

Shoebuy: Website Popularity & Google Ranking

On Alexa, the company is #5,278 for Global Rank and #1,341 for Rank in the US. The majority of traffic is from the US, Finland, Canada, Pakistan, and Australia. There is one review, which gives one out of five stars and these words:

  • "Returned shoes under 30 day return policy with prepaid mailing label. They simply mailed them back to me again with a note saying they were not defective. Terrible customer service. Would not trust/ do business with site again."

Compete lists the unique visitors at Shoebuy.com for May 2012 at just over 2.4 million. The number is down 5.97% from the previous year. For competitive rank, the company is second among five of its competitors. Zappos.com has a large lead on Shoebuy.com at about 9.5 million monthly visitors. Shoebuy.com does have more visitors per month than Onlineshoes.com, Shoes.com, and Shoemail.com.

At Google PageRank, the company has a rank of seven out of ten.

Shoebuy: Social Media Presence

The company is on Facebook and Twitter, as well as operating a blog. The blog, called Shoebuyblog, generally posts three or four times per week. 

On Facebook, the company currently has 13,648 followers. The business posts regularly to the profile page.

Twitter shows just over 6,000 followers for Shoebuy. The company appears to Tweet every few days rather than on a daily basis like some competitors. The company does not have a Google+ page.

Shoebuy: Website Security & Safety

The website offers a 100% Safe Purchase Guarantee. If unauthorized charges are made to a consumer's credit card as a result of doing business with Shoebuy, the company will cover any expenses not paid under the Fair Credit Billing Act.

Shoebuy's servers use Secure Sockets Layer (SSL), which is an encryption technology that allows only Shoebuy to read a buyer's personal information. The electronic checkout screen uses a secure "https" connection.

Google's Safe Browsing diagnostic page does not currently list www.shoebuy.com as suspicious. The site has not hosted malicious software over the past 90 days. 

Shoebuy: Pricing & Packages

The website has a Sale section, with items up to 65% off, while supplies last.

Examples of current prices are:

Prices are reasonable compared to competitors. For example, The Walking Company and Shoebuy both carry Clark's brand of shoes. Prices are similar between the two sites. Shoebuy, however, has several more styles from which to choose for Clarks and for many other brands, compared to The Walking Company.

Shoebuy: Shipping Rates & Policies

Shoebuy offers free shipping both ways (for new orders and for returns) if using UPS Standard Ground Service. Within the US, shipping takes 3-10 business days. The US also has expedited shipping options for additional charge:

  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air

The website also ships to PO Boxes, military APO/FPO addresses, and several international locations. Countries available for international shipping include:

  • Canada
  • Australia
  • France
  • Japan
  • Mexico
  • South Korea
  • Philippines
  • United Kingdom
  • And More!

International orders do not ship directly through the website but instead use the secure third-party site MyUS. The orders take 5-14 business days. Orders are delivered via express service.

Shoebuy: Payment Methods Accepted

The website accepts a wide variety of payment options. Consumers can pay by:

  • Major Credit Card
  • PayPal
  • Google Checkout
  • BillMeLater
  • Western Union
  • WUPay
  • Rialto Pay
  • Money Order
  • Cashier's Check

Accepted credit cards are:

  • VISA
  • American Express
  • MasterCard
  • Discover card
  • Diners Club
  • JCB

Shoebuy has more payment options than several online competitors.

Shoebuy: Returns, Refunds & Exchange Policy

Shoebuy offers free returns and exchanges. Shipping is paid for by the company as the consumer uses a pre-paid UPS shipping label to return the order. There is a 60 Day Money Back Guarantee for US and international orders.

Consumers can return items up to 60 days from the purchase date. Credits are re-issued using the original payment method.

Refunds take 3-5 business days from the date the order is received back by the company. Exchanges take 1-2 weeks from receipt of the returned order.

There are mixed reviews at Reseller Ratings in regards to the return policy. Here is a review that gives the website two out of five stars:

  • "I "registered" my return of my shoes, half a size too big at [returns page]. 2 Weeks later, Shoebuy.com simply sent back the same pair of shoes I returned to them."
Shoebuy.com: Product images & screenshots
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Comments (2)
Ranked #25 in

Well done Christy :)

Another very well presented review. Thank you Christy.

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